Refund Policy
As a gifting service provider Gift4Day intends to always provide the best possible service, and it places the user experience and efficiency of the platform at the core of its service.
If, due to any unforeseen circumstances or situations any inconvenience is caused in terms of any transactions or payments, please find the below support information
and scope of the relevant parties and Gift4Day can be contacted for any additional information or support.
Gift4Day
Gift4Day.com does not hold, store, or control any funds as part of its services.
Gift4Day is solely an intermediary platform providing gifting, event & invitation related services.
Payment Processor
All the transactions or payment processing is handled by our payment service provider Stripe.
By using Gift4Day, you acknowledge and agree to comply with:
- Stripe’s Terms of Service
- Stripe’s privacy and dispute rules
- All obligations that apply to merchants under Visa, MasterCard, and UK banking regulations
For any queries, additional information or support, please find the below customer support for Stripe.
https://support.stripe.com/topics/refunds
Host
Refunds can only be issued by the event host.
If you made a payment in error, please contact the host directly.
Hosts are responsible for any refunds, disputes, and chargeback fees.
Bank
Cardholders may dispute a transaction with their bank.
If the dispute is accepted:
- The bank refunds the card holder.
- Stripe reverses the payment from the host.
- A chargeback fee (usually £15) is applied, which may vary from bank to bank.
Incorrect Card Details, Accidental Payments, or Unauthorized Payments
If an invitee or gift contributor or user enters incorrect card details, only the host or the cardholder’s bank can process a refund.
Note: Gift4Day does not cover chargeback costs.
Manual Refunds
Hosts may issue voluntary refunds directly to guests.
Manual refunds do not prevent future chargebacks.
Contact
Contact us at support@gift4day.com if you have a question about this policy..
Policy Change